Frequently Asked Questions
FAQ
ARCH STAR offers a wide range of logistics services, including global logistics solutions, door-to-door services encompassing sea, road, and air freight, courier services, customs brokerage, and warehousing solutions.
ARCH STAR is strategically headquartered in Iraq and Turkey, with additional offices in the UK, China, UAE, and India.
ARCH STAR specializes in sectors such as oil and gas, construction, pharmaceuticals, agriculture, humanitarian aid, communication technology, general trading, and food services.
With 17 years of experience in customs brokerage in Iraq and Turkey, ARCH STAR's experienced team provides expert customs brokerage services, ensuring efficient clearance of shipments through all crossing borders in Iraq.
Our warehousing solutions are cost-effective and strategically located in Iraq, offering secure and accessible storage with value-added services like packaging and sorting.
Yes, ARCH STAR's door-to-door services ensure seamless delivery from origin to destination, handling all logistics aspects for a hassle-free experience.
ARCH STAR's core values include integrity, innovation, excellence, sustainability, collaboration, and customer focus.
Our extensive global network, innovative solutions, and commitment to excellence position ARCH STAR as a leader in logistics, offering tailored services to meet diverse client needs.
ARCH STAR has a zero-tolerance policy on bribery and corruption, adhering to all applicable laws to maintain ethical business practices.
Yes, ARCH STAR offers cold chain logistics solutions for temperature-sensitive products like pharmaceuticals and perishable foods, using data loggers to ensure the safety and integrity of the shipment.
ARCH STAR provides customs clearance services at the following Iraqi border crossings:
Ibrahim Al-Khalil (Iraq) – Habur (Türkiye)
Haji Omran (Iraq) – Tamarchin (Iran)
Kele (Iraq) – Sardasht (Iran)
Bashmakh (Iraq) – Bashmaq (Iran)
Peshta/Shekh Salleh (Iraq) – Shekh Salleh (Iran)
Parwez Khan (Iraq) – Parvizkhan (Iran)
Munthuriyah (Iraq) – Khosravi (Iran)
Zurbatiyah (Iraq) – Mehran (Iran)
Shalamche (Iraq) – Khorramshahr (Iran)
Safwan (Iraq) – Abdali (Kuwait)
Arar (Iraq) – Arar (Saudi Arabia)
Al-Qaim (Iraq) – Al-Bukamal (Syria)
Trebil (Iraq) – Karameh (Jordan)
Fish Khabur (Iraq) – Semalka (Syria)
Yes, ARCH STAR provides comprehensive road freight services from Europe and Türkiye to Iraq and the Kurdistan region. We offer Full Truck Load (FTL) options, including normal, reefer, and lowbed, as well as Less Than Truck Load (LTL) and groupage services, ensuring efficient and reliable transport tailored to your needs.
ARCH STAR is committed to safeguarding sensitive information, ensuring compliance with relevant data protection regulations.
Yes, ARCH STAR supports humanitarian efforts by providing essential logistics services for the delivery of aid and supplies to affected regions.
ARCH STAR is committed to continuous improvement, regularly reviewing and updating policies to align with industry standards and best practices.
ARCH STAR offers real-time tracking and automatic client updates through WhatsApp and email, ensuring transparency and control over your shipments.
ARCH STAR operates through key ports such as Jebel Ali in UAE, Umm Qasr in Iraq, Mersin Port, Istanbul Port, and Iskenderun Port in Türkiye, as well as Mundra Port in India, and all major ports in China.
ARCH STAR ensures compliance by adhering to all applicable laws and regulations in both regions of Iraq, with a strong focus on ethical business practices.
Yes, upon request, ARCH STAR provides all types of insurance for shipments, ensuring coverage tailored to the customer's needs.
You can contact ARCH STAR through our website, www.archstariq.com, or reach out to our offices in Iraq, Turkey, or other international locations for assistance. Alternatively, you can call us at 009647502000110 or email us at sales@archstariq.com.
